Medeze Group Public Company Limited (the "Company") acknowledges the significance of sustainable business growth in alignment with Corporate Social Responsibility principles. The Company is committed to conducting its operations with careful consideration of the interests of stakeholders and the economic, social, and environmental impacts of its activities. We are guided by ethical standards and professional integrity in all our endeavors. The Company firmly believes that a commitment to social responsibility not only benefits society but also fosters sustainable growth of the organization.

The Company is dedicated to conducting its business with integrity, fairness, and ethical standards. We are committed to competing in alignment with ethical business principles, applicable laws, and the principles of fair-trade competition. This commitment includes a firm rejection of any actions that may impede fair competition, such as Seeking confidential information from competitors, Requesting, accepting, or providing dishonest trade advantages. Moreover, the Company is committed to respecting the intellectual property rights of others. We have established comprehensive policies that require all personnel to adhere to laws and regulations related to intellectual property rights, which include the use of legally licensed software. To further our mission, the Company has initiated campaigns to foster a culture of social responsibility among personnel at all levels.

The Company is dedicated to upholding and respecting the protection of human rights. We strive to treat all stakeholders, including employees, local communities, and the broader society, with dignity and fairness, prioritizing equality and individual freedoms. The Company firmly rejects any infringement on fundamental rights. It will not discriminate based on race, nationality, religion, language, skin color, gender, age, education, physical ability, or social status. We are committed to ensuring that our business operations, as well as those of our subsidiaries and associated entities, are free from human rights violations, including child labor and sexual harassment. The Company actively fosters transparency and accountability in human rights practices to further this commitment. We provide accessible channels for stakeholders to share their perspectives and express concerns. Additionally, we have established complaint mechanisms for individuals affected by violations linked to our business activities, and we have implemented appropriate remedial actions.

The Company recognizes the importance of human resource development and fair labor practices as key factors in enhancing business value and strengthening the competitive capability and sustainable growth of the Company, its subsidiaries, and/or associated companies in the future. The Company has established the following policies and practices:

• Respect employee rights in accordance with human rights principles and comply with labor laws
• Establish fair employment processes and conditions, including compensation and performance evaluation, under a fair work assessment process.
• Promote personnel development through training sessions, seminars, and workshops, including sending personnel to participate in various relevant technical seminars and training to develop knowledge, capabilities, and potential of personnel, as well as cultivating positive attitudes, morality, ethics, and teamwork among personnel.
• Provide various employee benefits as required by law, such as social security, and beyond legal requirements, such as accident insurance, annual health check-ups, and children's education allowances.
• Ensure employees can work safely with good workplace hygiene by implementing accident prevention measures and fostering safety awareness among employees. This includes providing training and promoting good employee health practices while maintaining workplace hygiene and safety standards.
• Provide opportunities for employees to express opinions or file complaints regarding unfair treatment or improper practices within the Company and ensure protection for employees who report such matters.

The Company is committed to developing the services of the Company, subsidiaries, and associated companies to achieve maximum customer satisfaction and benefit. We are dedicated to treating customers with responsibility, honesty, and care, treating them as members of the Company's family, as follows:

• The Company prioritizes service quality and efficiency. In addition to developing quality service management systems, we also focus on occupational health and safety management to ensure customers receive the highest quality and most efficient service possible.
• The Company is committed to fair marketing practices. Our policy ensures that customers receive accurate information about the Company's services that are neither distorted, ambiguous, nor exaggerated, enabling customers to make decisions based on correct and sufficient information.
• The Company prioritizes customer safety and is committed to providing quality services that meet international safety standards, regulations, and legal requirements. We continuously develop and improve our services to ensure customer confidence in the quality, standards, and safety of our services.
• The Company will maintain customer information confidentiality and will not misuse such information.
• The Company organizes various activities to strengthen sustainable relationships between customers and between customers and the Company.

The Company places high importance on social responsibility in environmental protection. The Company operates and ensures that the operations of the Company, its subsidiaries, and/or associated companies strictly comply with environmental protection laws. Our objective is to protect and avoid environmental degradation while implementing environmental protection systems through both practical guidelines and operational equipment. The Company has established the following practices:

• Maintain a policy to reduce waste generation and cooperate in proper waste disposal methods.
• Conduct risk assessments and impact evaluations related to environmental, health, and safety matters before investing or entering any joint ventures operating under the concept of environmental care and protection.
• Implement practices for efficient and effective use of natural resources, materials, and equipment.
• Establish natural resource conservation measures, such as the 3R policy (Reduce, Reuse/Recycle, Replenish)

The Company recognizes its responsibility to communities and society and has established policies for social assistance and development as follows:

• The Company has a policy of providing appropriate support and assistance to society and communities, particularly those surrounding its operational facilities.
• The Company cooperates in implementing international standards or agreements to prevent or reduce environmental impacts.
• The Company prioritizes prompt and efficient responses to events affecting communities, society, and the environment resulting from the Company's operations.

• Providing educational scholarships for orphans through the Three Southern Border Provinces Foundation
• Promoting energy conservation campaigns
• Donating wheelchairs to people with disabilities